Agent types
Handle every customer question, automatically.
The Calrio support agent answers from your knowledge base, escalates to a human when the situation calls for it, and closes out tickets without your team lifting a finger. Deploy it on WhatsApp, Slack, or email in under an hour.
How it works
Answers from your knowledge base
Upload your FAQs, docs, and policy pages. The agent searches them in real time and gives customers accurate answers drawn from your own content, not hallucinations.
Knows when to hand off
You define the escalation rules. Billing disputes, legal questions, angry customers: any trigger you set routes the conversation to a human rep with full context already attached.
Runs 24/7 on any channel
One agent, all your channels. The same support agent handles WhatsApp messages at midnight and Slack threads at noon without duplicating setup.
Learns from your team
When a human steps in and resolves a case, that interaction improves future responses. The agent gets better the more your team uses it.
Use cases
- Answer product and pricing questions
- Check order status and shipping updates
- Collect complaint details before escalating
- Guide customers through account setup
- Send return and refund instructions
- Triage inbound tickets by priority
Channels
Deploy this agent on any channel your customers or team already use.
- Slack
- App