Terms of Service

These Terms of Service ("Terms") govern your access to and use of Calrio websites, applications, APIs, and related services (collectively, the "Service"). By creating an account, joining a workspace, or using the Service, you agree to these Terms and our Privacy Policy.

If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" refers to the entity.

If you do not agree, do not use the Service.

You must be at least 16 years old and capable of forming a binding contract to use the Service. You must provide accurate registration information and keep it current.

You are responsible for all activity under your account and for maintaining the confidentiality of credentials. Notify us immediately at [email protected] of unauthorized use.

We may suspend or refuse registration where we reasonably believe information is inaccurate, fraudulent, or in violation of these Terms.

Calrio provides tools to build, configure, deploy, and monitor AI agents for business use cases, including knowledge management, channel integrations, team collaboration, analytics, and billing for credits or subscriptions.

Features may vary by plan (Lite, Pro, Max Pro, Enterprise, or early access tiers). We may modify, add, or remove features with reasonable notice for material changes affecting paid plans.

The Service may integrate with third-party platforms such as WhatsApp, Telegram, Slack, Shopify, and model providers. Your use of those integrations is subject to the third party's terms and policies.

Paid plans and credit purchases are billed according to the pricing shown at checkout or in your workspace. Fees are stated exclusive of taxes unless noted otherwise. You authorize us and our payment processors to charge your selected payment method.

• Subscriptions renew automatically until canceled in Settings > Billing
• Included credits reset on your billing cycle as described in your plan
• Credit top-ups are non-refundable except where required by law
• We may change prices with at least 30 days notice before renewal where required
• Failure to pay may result in suspension or downgrade of features

Refunds are handled according to applicable law and our billing policies communicated at purchase. Contact support for billing disputes within 30 days of the charge.

You may use the Service only for lawful business purposes and in compliance with these Terms and all applicable laws. You may not:

• Use the Service to send spam, phishing, or unsolicited bulk messages
• Deploy agents that promote illegal activity, violence, harassment, or discrimination
• Attempt to bypass usage limits, credit controls, or security measures
• Reverse engineer, scrape, or access the Service through unauthorized automated means except via documented APIs within rate limits
• Upload malware or content that infringes intellectual property or privacy rights
• Use the Service to generate or distribute harmful, deceptive, or medically or legally sensitive advice without appropriate human oversight and disclosures
• Misrepresent agent identity or impersonate individuals or organizations without consent
• Process special category personal data without lawful basis and appropriate safeguards
• Resell or sublicense the Service except as expressly permitted in an enterprise agreement

Report abuse to [email protected]. We may investigate violations and suspend or terminate access without refund where appropriate.

"Customer Content" means information you or your end users submit to the Service, including knowledge base files, prompts, conversation data, and integration data.

You retain ownership of Customer Content. You grant Calrio a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Content solely to provide and improve the Service, comply with law, and enforce these Terms.

You represent that you have all rights necessary to submit Customer Content and that its use through the Service will not violate law or third-party rights. You are responsible for notices and consents provided to your end users.

Agents may produce automated responses based on your instructions, knowledge sources, and model behavior. AI outputs may be inaccurate, incomplete, or inappropriate. You are solely responsible for reviewing outputs before relying on them, especially for customer-facing, financial, legal, or safety-critical use cases.

Calrio does not guarantee that outputs will be error-free, unbiased, or suitable for any particular purpose. You must configure human handoff, disclaimers, and escalation paths where required by your industry or jurisdiction.

Calrio and its licensors own the Service, software, documentation, branding, and all related intellectual property, excluding Customer Content. No rights are granted except as expressly stated in these Terms.

You may not copy, modify, distribute, or create derivative works of the Service except as permitted by law or written agreement. Feedback you provide may be used by Calrio without restriction or compensation.

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect it and will not disclose it except to personnel and advisers with a need to know, or as required by law. Confidentiality obligations do not apply to information that is public, independently developed, or lawfully obtained without restriction.

The Service may link to or integrate with third-party products. Calrio is not responsible for third-party services, their availability, or their handling of data. Your use of integrations is at your own risk and subject to separate terms.

Early access, preview, or beta features may be incomplete, change without notice, or be withdrawn. They are provided "as is" without warranties. We may limit access or convert beta features into paid offerings.

You may stop using the Service and cancel subscriptions at any time through account settings. We may suspend or terminate access if you violate these Terms, create risk or legal exposure, fail to pay fees, or where required by law or a platform partner.

Upon termination, your right to use the Service ends. We may delete Customer Content after a reasonable retention period, except where we must retain data for legal compliance. Sections that by nature should survive will survive termination.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALRIO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALRIO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CALRIO IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

Some jurisdictions do not allow certain limitations, so these limits may not apply to you.

You will defend, indemnify, and hold harmless Calrio and its affiliates from claims, damages, losses, and expenses (including reasonable legal fees) arising from Customer Content, your agents, your use of integrations, violation of these Terms, or violation of applicable law or third-party rights.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles, except where mandatory consumer protection laws in your country of residence apply.

Disputes will be resolved in the state or federal courts located in Delaware, unless applicable law requires otherwise. Each party consents to personal jurisdiction in those courts.

Before filing a claim, you agree to contact [email protected] and attempt to resolve the dispute informally within 30 days.

We may update these Terms from time to time. Material changes will be notified by email or in-product notice at least 30 days before they take effect where required. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.

• These Terms, together with the Privacy Policy and any order forms or enterprise agreements, constitute the entire agreement between you and Calrio
• If a provision is unenforceable, the remaining provisions remain in effect
• Failure to enforce a provision is not a waiver
• You may not assign these Terms without our consent; we may assign them in connection with a merger or sale
• Calrio is not liable for delays or failures caused by events beyond reasonable control

Questions about these Terms may be sent to [email protected] or:

Calrio Legal Team Email: [email protected]