Agent types
Route requests. Track resolution. No dropped balls.
The Calrio operations agent handles the internal requests that slow your team down. IT tickets, procurement, facilities, onboarding tasks: it routes them to the right person and follows up until they are closed.
How it works
Single intake for all requests
One channel for IT, HR, facilities, and admin. Employees submit requests in plain language. The agent categorizes and routes them without a form in sight.
Routes to the right team
You define the routing rules. Software access requests go to IT, expense questions go to finance, facilities issues go to office ops: automatically.
Tracks status until resolution
The agent follows up with assignees, updates requesters on progress, and flags overdue items to managers. Nothing sits unresolved.
Answers policy questions
Upload your employee handbook, IT policies, and procedures. The agent answers most questions without involving a human at all.
Use cases
- Handle IT helpdesk tickets
- Process software and access requests
- Answer employee policy questions
- Route procurement and vendor requests
- Coordinate onboarding tasks for new hires
- Manage facilities and office requests
Channels
Deploy this agent on any channel your customers or team already use.
- Slack
- App